Innovature tuyển dụng Customer Service (Night Shift)

WHO WE ARE:

Innovature BPO provides business and technology outsourcing services to clients in North America and Asia Pacific Region. We enable clients to become high-performance businesses and create long-term relationships by helping drive productivity and efficiency while delivering measurable results. Our commitment is to attract, develop and retain the best talents for our business, challenge our people, demonstrate “can-do” attitude and foster a collaborative and mutually supportive environment.

In 2024, Innovature BPO was proudly recognized as a Great Place to Work, reflecting our commitment to creating a positive and supportive work environment. We have officially earned this certification, with an impressive 92% of our employees agreeing that Innovature BPO is a great place to work, compared to the 59% average at typical companies. This remarkable statistic underscores the unique and positive culture we’ve cultivated. We’re committed to continuously improving our workplace, empowering our employees, and building an even brighter future together.

PROJECT BRIEF:

Our client is a US-based healthcare company which provides sensitive healthcare services tailored to diverse communities by blending traditional healing methods with modern medical treatments. They promote overall wellness and aim to enhance members’ physical and mental well-being through a holistic care approach.

WHAT YOU WILL BE DOING:

• Help members, families, and providers understand healthcare benefits and plans, explaining them clearly via phone, email, or in person.
• Solve members’ issues by finding the cause and explaining the solution. Escalate complex problems to management when needed.
• Participate in calls to help retain members.
• Follow policies and suggest improvements for smoother operations, actively engaging in meetings and training.
• Comply with all healthcare regulations and maintain confidentiality.
• Accurately document member interactions in the system.
• Be open to regular feedback and coaching for improvement.
• Perform other tasks as needed.

WHAT WE OFFER: We treat people fairly and with dignity, keeping a healthy perspective about life and work and fostering a positive and enjoyable work environment with appealing benefits as below:

• Attractive salary, performance bonus at the end of the project
• Professional working environment

At Innovature, we are proud to be an equal opportunities employer.

We believe in making decisions about our employees’ careers based solely on their ability to perform and grow within their roles, regardless of gender, nationality, ethnic origin, religion or belief, disability, age, sexual orientation, and identity.

We are committed to building a culture where every individual feels respected and valued. We strive to create an environment free from discrimination and harassment, where all voices are heard, and everyone has the opportunity to thrive.

Our dedication to fostering a diverse, equitable, inclusive, and accessible workplace is central to our mission.

WHAT WE ARE LOOKING FOR:

Education and Experience:

• 1-2 years of customer service experience preferred
• Experience in healthcare management or call center settings is highly valued
• Fluent in English

WORK LOCATION: 9th Floor, Ree Tower, 9 Doan Van Bo, Ward 13, District 4, Ho Chi Minh City.

WORKING HOURS:

• This position involves direct interaction with clients in the US, requiring work hours to align with the US time zone.
• The shift runs from 11 PM to 8 AM (GMT+7), Monday through Sunday.
• You will be scheduled for 8-hour shifts, working 5 days per week, with 2 days off each week.