- Respond to customer queries in a timely and accurate way, via email, chat, and phone
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Share feature requests and effective workarounds with team members
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share it with our Product, Sales, and Marketing teams
- Ensure the customers are well supported and happy with our service.
- Assist finance team to track revenue for Influencing channel
- Assist Finance to review and work on disputes
- Assist trainer to create a user guide
- Assist finance to send monthly invoices and check payment status from clients
- Other ad-hoc tasks as assigned by the head of the department
Mô tả công việc
Quyền lợi được hưởng
- Monthly allowance
- ELSA Premium Account during internship
- Flexible working hours
- Company Happy Hour and internal activities
- Working and training with seniors
- Experience the true startup spirit of a fast-growing and well funded Silicon Valley startup
- Opportunities to grow professionally and play a critical role to shape the next stage of our company's growth
- Opportunity to create an impact on the lives of 1.5 billion language learners around the world
Yêu cầu công việc
- Experienced in a similar position in startup companies or fast-moving environments (preferred)
- Proficient in using common computer/technology applications
- Have a flexible, resilient, and positive can-do attitude, have initiative, and be proactive in problem-solving beyond the call of duty
- Demonstrate an appropriate sense of urgency for contact response time in the face of the variable workflow.
- Demonstrates effective communication, composure, and professional attitude
- Meticulous, excellent organizational skills, with an ability to prioritize important projects and handle high pressure
- Good command of English
Thông tin liên hệ
CÁCH NỘP HỒ SƠ
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8 - 12 triệu
20/02/2025
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20/02/2025