- Troubleshoot & log relevant issues as well as plan upskilling workshops for the ground team with regard to system-related changes and best practices;
- Supporting daily business operations activities to ensure smooth execution of operations activities, relationship management with different stakeholders to ensure business continuity;
- Identify and execute continuous improvement initiatives to enhance the provision of services by reviewing and revising operational processes, policies, standard operating procedures, and work instructions and introduce key improvement plans for execution;
- Collaborate closely with regional product and tech teams to resolve issues and build a roadmap for systemic improvements;
- Accountable for achieving the support operations services related to target Key Performance Indicators (KPIs), operational level agreements and service levels agreed by the clients/principles;
- Develop staff capability, knowledge, skills and understanding of the Operations support operations and business needs. Ensure all SOPs are adhered to and documented in a timely and accurate manner;
- Assess the company's operational and strategic performance in a timely and identify key areas of improvement.
Mô tả công việc
Quyền lợi được hưởng
- Salary and benefits:
- Competitive income compared to the market
- "Tet" bonus, Performance review from 1 - 4 months
- Paid social insurance based on full salary
- 12 days annual leave, 5 days sick leave (with full salary)
- High-class AON Health Insurance for manager level.
- Year End Party, annual Townhall Ceremony
- Annual company trip
- Attractive team-building activities, regular internal activities
- Provide laptops for employees
- Training and developing:
- Participate in internal training courses: online/offline
- Opportunities to be promoted to higher positions: Senior, Team Leader, Manager, etc.
- Work environment & colleagues:
- Senior leaders are open-minded, respectful, and ready to facilitate personal growth;
- Young and dynamic working environment;
- The scope of work is large, the company has more than 6000 employees, and the company has operations spreading to 63 provinces/cities thoughout the country.
Yêu cầu công việc
- Preferred experience in: Product, Logistics, FMCG Supply Chain, OperationsBachelor's Degree in a relevant field;
- Action-oriented - the role will be working in a fast-paced environment, solving problems within timelines;
- Analytical - the candidate will need to make data-driven decisions and lead on improvement and growth;
- Stakeholder Management- the candidate will work with an international team and will need to manage stakeholders from diverse backgrounds;
- Comfortable with uncertainty - business needs for supply are always changing, the candidate has to be ready to change processes to fit new business needs.