Outsource Solutions is a service company based in Vietnam with its main office in the United States, specializing in providing consulting and debt settlement services to thousands of clients in the United States who are looking to restart their finances. We offer 100% service to the US market with NO activities in Vietnam. We are NOT involved in real estate, insurance, multi level marketing, or lending activities.
We pride ourselves on delivering exceptional service to our clients while ensuring our employees experience a professional work environment with comprehensive benefits, including adherence to legal labor rights compliance in Vietnam, encompassing social insurance, holidays, leave, travel, health check-ups, and more.
JOB RESPONSIBILITIES:
- Monitor and ensure company policies are disseminated and complied with as per regulations.
- Review audio recordings/sms/emails to ensure departments' adherence to workflows/policies accurately and without errors.
- Monitor systems (proficient in CRM or equivalent systems) and cross-departmental workflows to ensure smooth operations.
- Evaluate departmental workflow effectiveness, control systems, and enhance risk management capabilities.
- Propose control measures to minimize employee errors, and improve processes if necessary.
- Coordinate with other departments to efficiently carry out tasks and handle disciplinary actions when necessary.
- Deploy, redeploy documents, guidelines, policies for employees and monitor the implementation process continuously.
- Advise the BOD on matters related to build, track, and evaluate workflow.
- Assist HR department in assessing candidate quality (for admin cum assistant position).
- Analyze data from various sources and report based on superiors' requirements: weekly reports, monthly reports, etc., according to required metrics.
- Perform other tasks as assigned by management.
