Education center customer service improvement (100%):
- Partner Relations and Customer Service Improvement (20%):
- Provide seamless operational and administrative experience for both teachers and students within the partner centers so that teachers can focus on teaching and coaching
- Oversee center partner contract signing and teacher onboarding processes, facilitating smooth integration into the central operation framework
- Develop scripts and service flow for customer touchpoints to ensure consistent and high-quality interactions
- Manage individual teacher reports, monitoring performance and providing timely feedback.
- Operations Management (40%):
- Led and managed a team of center administrators, providing guidance, and feedback, and fostering a positive work environment
- Monitor attendance and tuition fee collection status, addressing discrepancies and ensuring accurate records
- Conduct weekly administrative meetings with the Ops Manager & center partners to review operations, address challenges, and strategize growth.
- Allocate resources effectively to optimize operational efficiency and support expansion plans.
- Manage staffing requirements, including recruitment, training, and performance evaluations.
- Resource Management (15%):
- Coordinate administrative shifts for the center admin team and manage timesheet records.
- Oversee security and cleaning staff shifts, ensuring a safe and clean environment for students and staff.
- Collaborate with HR for timesheet and payroll calculations, and manage other HR-related tasks.
- Ensure efficient space management for rental schemes and class schedules.
- Monitor room usage and track rental payment requests.
- Class Operation and Management (15%):
- Create and manage class schedules to ensure optimal utilization of resources.
- Manage attendance tracking and service calls to address student absenteeism and teacher concerns.
- Monitor tuition fee collection status and ensure timely and accurate payment processing.
- Prepare advance payments and manage petty cash for operational needs.
- Oversee rental income collection and manage associated financial transactions.
- Facilitate follow-up on teacher absences and manage communication with students and parents.
