1. Operations duties
a.Merchandise management
-Supervise General Staff to ensure:
•Merchandise is fully replenished, in good conditions & quality.
•All the display merchandise is according to schematic plan or instructions from supervisor/Merchandiser and all the price between display merchandise and price card is tally.
•Price checking on POS/SST and changing price label (if necessary) is completed before store opened.
-Order stock directly with Supplier and receive stock from MMD.
-Manage stock inventory and repeat order when inventory drops to a specific level. Return and exchange damaged goods.
-Support Foodline with monthly Stock Take as directed by supervisor.
-Attend bi-annual Stock Take as scheduled.
b.Non-merchandise management
-Supervise General Staff to ensure:
•Operational equipment, lighting and fixtures (gondola, wagon, shelves, etc.) are in good conditions
•Sales floor is kept clean & tidy.
•Fire safety procedure is carried out properly.
-Order POP, execute POP exhibition, check POP to ensure correct and adequate information
-Execute floor opening and closing
-Check and verify variances in stock & sales figures after Stock Take and make report to Line Manager
c.Customer service
-Provide good customer services to encourage “plus selling”. Be polite and listen alternatively to customer needs.
-Get information and introduce to customers about new arrivals, promotions, policies regarding to payment, returns/exchanges, etc.
-Handle complaints from customers or complaints raised by General Staff and promoters, difficult and complicated sales.
-Follow Company’s Rules on Customer Service (greeting, smiling, bowing and attitude towards customers).
2. Sales and Profits
-Co-ordinate with Suppliers to execute promotion schemes.
-Identify low sales items and not good quality. Estimate consumer demands and advise merchandising dept.
-Keep records of purchase orders, sales. Report periodically about top sales, promotion sales results, market survey/competitor survey.
-Provide every day sales figure of concess counter for promoters
-Support cashier in return/exchange merchandise as required.
3. Manpower management
-Plan and prepare duty roster, shift plan and assign subordinates on duty.
-Ensure sufficient manpower during business in ad-hoc situations.
-Ensure General Staff and Promoters’ attendance and attire.
-Be responsible for General Staff’s performance.
-Identify and reduce unnecessary tasks to increase staff productivity.
-Regularly train and motivate subordinates in daily works.
-Identify potential staff for succession planning purposes.
-Build and promote teamwork spirit.
