Savills Vietnam tuyển dụng Customer Service Leader (Office Building)

Manage and supervise all functions of customer service and ensure the most effectiveness of the team to comfort residents and tenants

Administrative tasks:

• Receive all calls from residents or tenants
• Manage taxi service
• Manage information about parking lots
• Manage access cards
• Manage express delivery service
• Provide newspaper for tenants (only applied to office building)
• Manage Lost Found service
• Send messages and letters to tenants
• Provide fundamental information for all tenants (only applied to office building)
• Well cooperate with engineering team, security service and janitorial service
• Update timesheets, working schedules of staffs
• Instruct residents, contractors of residents about rules procedures related to moving in/out when fit out, residence register, etc
• Manage sub contractors (if required)
• Interview and asset customer service officers
• Develop and maintain positive attitude in vocational training programs for customer service

Managing tasks:

• Manage and be responsible for productivity of subordinate staffs
• Train customer service officers (if required)
• Ensure all customer service staffs maintain high standard of appearance, personal hygiene, uniform, name badge as instructed

Report:

• Create daily checklist for customer service/ front office
• Daily logbook
• Follow up job requirement list
• Diploma/Degree in Management;
• Graduate from Col

• Full salary social insurance coverage
• Personal health insurance
• Commitment to 13th-month salary
• 12 days of fully paid annual leave
• Training in relevant tasks and skills in the field of Building Management

Education

• Diploma/Degree in Management;
• Graduate from College or University majoring in Business Administration, Hospitality or a related field

Communication skills

• Strong interpersonal, negotiation and communication skills, for liaising with colleagues, customers and other stakeholders;

PC skills

• Ability to work with IT resources such as databases and spreadsheets, for the collection and management of information;

Experience

• At least 1-years experience in related fields;

Foreign Language

• Proficient English (both speaking and writing);

Key characteristics

• Excellent communication, interpersonal and writing skills;
• Proactive, competent, flexible and willing to learn;
• Excellent organizational and time management skills with the ability to multi-task;
• Good at writing reports and presentations;
• Ability to work effectively under pressure;
• Creativity and the ability to utilize initiative;
• Good teamwork, analytical and problem-solving skills;
• Business related knowledge and a good sense of current issues;