- Chat/Call/Join Meetings to guide customers in using our software to resolve business problems.
- Monitor and support customers during the process of using the software.
- Coordinate with the technical department to handle issues reported by customers.
- Using CX Genie's chatbot to optimize work efficiency) and sending feedback to the Project Manager to improve the product.
Mô tả công việc
Quyền lợi được hưởng
- 13th-month salary based on your actual working months in 2024
- 11 public holidays and 12 annual leave days to recharge (Vietnam Government regulations)
- Epic team activities like badminton, football, billiards, and gaming with PS5
- Free gym sponsorship to keep you fit and energized!
- Company trips, Christmas parties, year-end celebrations – we work hard and celebrate harder!
- 100% salary during your 2-month probation period
- Free parking for your ride
- Free flow of snacks, coffee, and tea to keep you fueled!
- A dynamic and comfortable workspace where your creativity and ideas can shine
- WFH 2.5 days/week, even during your probation period!
Yêu cầu công việc
- Skillful in communication and problem solving.
- Having knowledge of sales and marketing is an advantage
- Being able to learn how to use softwares quickly is an advantage.
- < 1 year of experience in the Customer Support position
- Having experience in customer support for IT companies is a plus
- Proactive, energetic, and good communication skills
- Good English skills
Thông tin liên hệ
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