Công Ty Cổ Phần Fundiin tuyển dụng IT Helpdesk

We are seeking a motivated and detail-oriented individual to join the Fundiin team as an IT Helpdesk. This position provides an excellent opportunity to gain valuable IT support experience.

The ideal candidate will have strong problem-solving skills, a passion for helping others and ensuring optimal performance of Google Workspace applications.

Please note that this is an entry-level position so on-the-job training will be provided.

What you will do:

Network Diagnostics

• Identify and troubleshoot network connectivity issues
• Utilize network tools for analysis and problem-solving

Remote Access Support

• Assist users with VPN, remote desktop, and other remote access solutions
• Resolve connection and performance issues

Wireless Network Support

• Troubleshoot Wi-Fi connectivity problems
• Optimize wireless network performance

Google Workspace Support

• Provide first-line support for Google Workspace applications (Gmail, Drive, Calendar, Docs, Sheets, Slides)
• Troubleshoot common user issues and provide solutions
• Escalate complex issues to higher-level support

Google Workspace Administration:

• Manage user accounts (creation, modification, deletion)
• Reset passwords and provide password recovery assistance
• Configure Google Workspace settings and preferences
• Implement and enforce security measures
• Ensure data privacy and compliance

End-user Support:

• Provide support to users via phone, email, or in-person
• Document user inquiries and resolutions
• Maintain a knowledge base of common issues and solutions

Why you love working with us:

Join Fundiin, where you can thrive in a dynamic fintech career, drive industry innovation, and make a meaningful impact on people's financial lives.

• We offer great autonomy, freedom to make decisions, and room to take risks and learn from mistakes
• Opportunity to be involved from the ground up in creating and developing new products, leading teams, working on innovative projects, and gaining visibility within the industry
• Competitive benefits package (including 13th-month salary) and meaningful ESOP
• Learning support budget
• Premium healthcare plan and annual health check
• 15 days off per year
• Biannual Team Building Trips
• Spacious and collaborative office, free daily drinks and weekly TGIF snacks

What you need to succeed in this role:

• Proven experience in an IT helpdesk or similar role.
• Proficiency with Google Workspace applications and administration.
• Strong troubleshooting and problem-solving skills.
• Ability to work independently and as part of a team.
• Attention to detail and a commitment to maintaining high-security standards.

Preferred qualifications:

• Knowledge of IT supports best practices.
• Experience with Google Workspace Administration Console.