- Maintain the quality of all IT Ops services in the site, including but not limited to:
- User hardware, with all of the installed applications
- The quality of internet connectivity
- Specific connectivity configurations, such as telephony or VPN
- Maintain healthy escalation line when an issue/project requires support from the L2 support team (Apps/Infra/Identity/Ops)
- Maintain the integrity of all IT Ops procedures and policies, such as:
- User onboarding/offboarding
- Raising issues/support request through the proper ticketing channels
- All applicable asset management procedures
- Maintain asset data integrity at all times, for all hardware types in scope.
- Act as the Subject Matter Expert for all tech-related support requests. Involve the L2 support team when needed.
- Keeping an update line to all members of the IT team especially Leads and Managers.
- As the representative of the IT team, maintain good working relationships and professional communication with all of the site stakeholders from all teams.
Mô tả công việc
Quyền lợi được hưởng
- Salary: Open to discuss
- Working dynamic environment
- 15 anual leaves per year
- Bao Viet Insurance
Yêu cầu công việc
- Bachelor Degree or Master Degree in the field of science or engineering.
- At least 3 years of experience in managing the operational aspects of the IT team, such as: management of incident SLA, asset inventory management, refining onboarding/offboarding processes, etc.
- Aptitude towards fundamental concepts within enterprise applications, for example: Application types and roles (HRIS, Directory Service, etc), SSO technologies, Email technologies and standard, Integration technologies, and Security technologies.
- Aptitude for learning new technologies and frameworks, to better support the business.
- High sense of ownership of job scope and managed portfolios, able to operate / propose independently with minimal supervision.
- Possess awareness towards organization internal mechanism, such as escalation path based on criticality and urgency.
- Able to demonstrate independence in solving (complex) cases.