Lobby area
- Daily checklist for front Office: ensuring the inspection of cleanliness, equipment, and the professionalism of the contractor’s staff.
Customer Service Counter
- Maintain clean and tidy counter.
- Daily check on the condition of the decorative plants at the counter and water them as necessary.
- Prepare the necessary forms to assist guests.
Main tasks
- Record customer information/feedback, notify the head of department, and forward the information to the relevant departments.
- Provide essential project information when required.
- Have a thorough understanding of the functionalities of the Property Cube app and how to monitor tasks under the supervision and guidance of the manager.
- Coordinate with other departments such as accounting, engineering, security and cleaning staffs when needed.
- Have a thorough understanding of the building's regulations and the basic procedures of the Customer Service department currently implemented in the project.
- Follow department procedures and manager's directions.
Proper Storage and Compliance
- Properly store equipment, tools, and spare parts after use.
- Follow department procedures and manager's directions.
Reports
- Prepare reports in accordance with the instructions from the direct supervisor
- Immediately report to the manager or technical department all abnormal phenomena, risks, or insecurity that could cause fire/explosion.
Other tasks
- Prepare reports in accordance with the instructions from the direct supervisor
- Immediately report to the manager or technical department all abnormal phenomena, risks, or insecurity that could cause fire/explosion.
