A. OPERATION:
- Carry out the check-in and check-out process.
- Receive and confirm reservations.
- Check and register visitors.
- Update tenant’s relevant data into tenant profiles promptly and accurately.
- Proactively communicate and check the FO logbook for sufficient information to continue monitoring work effectively.
- Regularly check and update the FO logbook related to requests, notes, and events
- Update and make purchase requests for tenant birthday gifts.
- Receive tenant cash payments and issue appropriate receipts; control the front office cash float during the shift.
- Prepare key cards for the next day’s tenant arrivals.
- Explain and provide information on facilities within the building and apartments.
- Must be well aware of all emergency policies and procedures that may arise during the shift.
- Perform other tasks as requested by the Line Manager.
B. REPORT:
- Ensure all reports in charge are updated properly and punctually.
- Carry out periodic and unscheduled reports as requested by Resident Management.
C. MANAGEMENT:
- Resolve customer issues and complaints quickly and efficiently to maintain high customer satisfaction and service quality.
- Support the FO Supervisor in training and guiding new employees.
- Regularly share and update knowledge to improve staff professional skills in the department.
