CÔNG TY TNHH MTV RESPONSIBILITY tuyển dụng Call Center Monitoring Specialist

Địa điểm tuyển dụng:

Quận 10

Ngành nghề:

Kinh doanh

Mức lương:

10 - 15 triệu

Lượt xem:

29 lượt xem

Hạn nộp hồ sơ:

14/03/2025

Kinh nghiệm:

Từ 2 - 3 năm

Chức vụ:

Khác

Yêu cầu bằng cấp:

Chưa tốt nghiệp

Số lượng cần tuyển:

1 người

Yêu cầu giới tính:

Nam, Nữ

Độ Tuổi:

từ 21 - 40 tuổi

Hình thức làm việc:

Toàn thời gian

Mô tả công việc

Ensure adherence to policies for attendance, established procedures;
Development of monitoring and logging systems;
Monitoring compliance with discipline;
Maintaining employee’s call records and updating databases;
Keep management informed on issues and problems;
Improves quality of results by recommending changes;
Ensure availability of customer service for all types of requests (calls, chats, letters, etc.);
Work with CC availability metrics (AWT, AHT, UTZ, OCC, SL and others);
Analyze planned and actual values for incoming requests to the support line;
Manage and distribute employees by tasks to meet target indicators;
Conduct regular reporting in spreadsheets;
Work in several CRM systems;
Interact with related departments and teams, collect, analyze and transmit the necessary information;
Other tasks as assigned by manager.

Quyền lợi được hưởng

Monthly social insurance after the 2-month probationary period
Personal health care insuranceafter 1 year working
The company organizes general health check-ups for employees;
13th month salary bonus at the end of the year after one year working time;
There is an annual salary increase according to the company policy based on the company's business results
International working environment.

Yêu cầu công việc

Have experience in contact center monitoring (bank, telecom);
Ability to work with formulas, macros and pivot tables in Excel;
Know and understand contact center metrics and indicators;
Understand how to work and manage workload and incidents;
Ability to distribute workload and tasks among team members;
Ready to work in multitasking mode;
Have a stable Internet connection.

Thông tin liên hệ

CÁCH NỘP HỒ SƠ

Cách 1: Nộp hồ sơ trực tiếp tại văn phòng:

Địa chỉ: Tòa nhà Ngân hàng MB, Khu phố 1 , Phường 1, Thành phố Tây Ninh, Tỉnh Tây Ninh, Việt Nam