Maas Education Technology tuyển dụng Customer Relations Executive

• In this role, 90% of your responsibilities is to focus on Customer Care Services and Order Management. This means actively engaging with customers to understand their needs, and creating quotes. You'll collaborate closely with the Operations Management Department to guide the customers through the ordering process, including sharing necessary information, addressing inquiries and overseeing the transmission of assignment versions between writers and customers, ensuring a smooth experience, and reconnecting with previous customers to maintain excellent service standards. Furthermore, you'll be accountable for monitoring monthly revenue.
• Furthermore, 10% of your duties involve Data Management and Internal Processes. This entails maintaining internal files, conducting monthly data reconciliation processes, generating reports for the Customer Relations Department, and coordinating customer refund requests with relevant departments.

• Unlimited Income, including:

+ Negotiable salary (8.000.000 - 9.000.000 VND)

+ Parking and meals allowances

+ Incentive

• 13th-month salary bonus;
• Salary review yearly;
• Insurance in accordance with the Labor Law;
• 13 days of annual leaves per year;
• Gift or allowance for holidays, birthdays, weddings, sicknesses, etc.;
• Company trips & other team-building activities;
• Passionate, talented, young, and driven colleagues;
• Unlimited potential for your career growth because we are small and fast-growing;
• Free snacks, tea, and coffee for a tea break on a regular basis.

• Bachelor’s degree in any subject is acceptable;
• 6-month experience in Sales, Customer Service is preferred;
• Understanding consumer trends and customer service needs;
• Excellent knowledge of MS Office;
• Be able to read and write emails in English;
• Self-driven and ability to work independently;
• High information security awareness;
• Time management skills;
• Multitasking;
• Teamwork.