Innovature tuyển dụng Customer Service Intern (Night Shift)

• Support to answer incoming phone calls promptly and professionally during scheduled hours.
• Support to assist clients with inquiries, policy information, claims processing, and other insurance-related matters.
• Support to provide support and guidance to clients through effective communication channels, including phone, email, and company text messaging.
• Maintain accurate and detailed records of client interactions, transactions, and inquiries in the company database.
• Other tasks requested by the manager.

WHAT WE OFFER: We treat people fairly and with dignity, keeping a healthy perspective about life and work and fostering a positive and enjoyable work environment with appealing benefits as below:

• Attractive internship allowance
• An English-speaking environment
• Opportunity to promote to full-time

WORK LOCATION: 9th Floor, Ree Tower, 9 Doan Van Bo, Ward 13, District 4, HCMC

WORKING HOURS: This position requires direct client interaction within the US, with working hours aligned to US time zone: 11PM – 8AM (Mon – Fri).

WHAT WE ARE LOOKING FOR:

• University student or recent graduate.
• Fluent in both English and Vietnamese, with excellent verbal and written communication skills in both languages.
• A careful and patient person has a service mindset.
• Can work with systems, know how to search and filter data.