- Education center customer service improvement (70%):
- Partner Relations and Customer Service Improvement:
- Provide seamless operational and administrative experience for both teachers and students within the partner centers so that teachers can focus on teaching and coaching
- Oversee center partner contract signing and teacher onboarding processes, facilitating smooth integration into the central operation framework
- Develop scripts and service flow for customer touchpoints to ensure consistent and high-quality interactions
- Manage individual teacher reports, monitoring performance and providing timely feedback.
- Operations Management:
- Led and managed a team of center administrators, providing guidance, and feedback, and fostering a positive work environment
- Monitor attendance and tuition fee collection status, addressing discrepancies and ensuring accurate records
- Conduct weekly administrative meetings with center partners to review operations, address challenges, and strategize growth.
- Allocate resources effectively to optimize operational efficiency and support expansion plans.
- Manage staffing requirements, including recruitment, training, and performance evaluations.
- Resource Management:
- Coordinate administrative shifts for the center admin team and manage timesheet records.
- Oversee security and cleaning staff shifts, ensuring a safe and clean environment for students and staff.
- Collaborate with HR for timesheet and payroll calculations, and manage other HR-related tasks.
- Ensure efficient space management for rental schemes and class schedules.
- Monitor room usage and track rental payment requests.
- Class Operation and Management:
- Create and manage class schedules to ensure optimal utilization of resources.
- Manage attendance tracking and service calls to address student absenteeism and teacher concerns.
- Monitor tuition fee collection status and ensure timely and accurate payment processing.
- Prepare advance payments and manage petty cash for operational needs.
- Oversee rental income collection and manage associated financial transactions.
- Facilitate follow-up on teacher absences and manage communication with students and parents.
- Partner Relations and Customer Service Improvement:
- Center Growth and Development (30%):
- Accompany Business Development managers in sales meetings with potential center partners
- Improve center business performance by improving service quality and supporting in student acquisition
- Coordinate offline events to promote the partner centers and engage with the local community.
- Manage social media presence and online posts to drive brand awareness and engagement.
- Contribute in strategic business development, identifying opportunities for growth and expansion, including center expansion and student body expansion through referral program
- Build and maintain relationships with stakeholders, including teachers, students, and partners.
Mô tả công việc
Quyền lợi được hưởng
- Competitive remuneration.
- 14-day annual leave.
- 100% salary probation.
- Experience working in a fast-paced EdTech company based in Singapore, Vietnam, and Indonesia.
- Professional development opportunities in EdTech, teaching, and curriculum development.
- Opportunity to impact Vietnamese education and learning.
Yêu cầu công việc
- Bachelor's degree in Business Administration, Management, or a related field (Master's preferred).
- Previous experience in retail offline business, strategic operations management, business development, or related roles is highly desirable.
- Strong interpersonal skills with exceptional customer service, communication, and presentation abilities
- Proficiency in using spreadsheets and operational software/systems.
- High attention to detail and strong organizational skills.
- Ability to manage and lead a diverse team of staff effectively.
- Strong problem-solving and decision-making capabilities.
- Familiarity with HR processes, timesheet management, and payroll calculations.
- Proven ability to manage multiple tasks and responsibilities concurrently.
Thông tin liên hệ
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