Công Ty Cổ Phần Vulcan Labs tuyển dụng Senior Customer Service

Responsibilities:

Vulcan Labs is one of the largest App Store and Android publishers globally. We continuously develop and publish mobile applications focusing on new technologies such as AI on the way to conquering globally.

As Senior Customer Service in our team, you will:

● Manage customer support in our Social Media platform, Email, Google Play, and

App Store.

● Understand user’s problems and provide effective customer support.

● Analyze user’s pain points for product improvement.

● Make valid proposals with a user-oriented approach

● Coordinate with other departments to solve ongoing issues.

Why do you love working here?

● SALARY & BONUS: Additionally to the 13th-month salary, you will have an attractive remuneration package including bonuses based on the KPI and hot rewards for each project. Salary review occurs twice annually based on performance and contribution.

● BEING A GREAT CULTURE: You will participate in the development team of top chart applications globally at a cool office with young and friendly talents with a global approach.

● CHALLENGE YOURSELF: You have an opportunity to work with cutting-edge technology: Virtual Reality, Augmented Reality, and Artificial Intelligence and challenge your career path with the meaning of “ Go Big or Go Home”.

● NO BARRIERS: You are independent to give ideas and design innovative products to serve millions of global users and products will stand on top of technological trends.

● OTHER BENEFITS: We have so many events such as company trips, team building, birthday party, year-end party

Job requirement:

● Minimum 3 years of experience in customer service, preferably in the software industry.

● Analytical skills, logical and customer-oriented mindset.

● Effectively communication with customers and cross-team

● Passionate for the customer service industry.

● Good at reading & writing English.

● Familiarity with Freshdesk/ Zendesk/ CRM software is a priority