Job Overview
Account Manager in HEDIMA is responsible for:
- Leading a team of Account Executives to develop long-term relationships with clients.
- Liaising between clients & internal teams to ensure successful delivery of HEDIMA solutions according to client needs.
- Achieving assigned business targets.
Duties and responsibilities
PROJECT MANAGEMENT
- Receive client’s briefs, clarify all of their needs & consult HEDIMA’s services and solutions to clients.
- Monitor project team in developing & executing projects.
- Negotiate with clients/suppliers to ensure achieving highest profit with lowest cost for HEDIMA.
- Manage risks & solve problems that occur during project’s execution.
PEOPLE MANAGEMENT
- Build a strong Account team and manage/coaching team members.
- Collaborate with various internal teams to ensure they fulfill all client’s requirements.
CLIENT MANAGEMENT
- Build strong client relationships to maintain current business & acquire new clients.
- Seek for new clients, who have demand for HEDIMA’s products/services, developing new business opportunities to achieve targets.
- Monitor all project activities, resolve complaints to ensure maximum customer satisfaction.
- Focus on improving the client’s experiences.
PROCESS MANAGEMENT
- Work with accountant/admin to track contract payment progress, monitor cash flow & liabilities.
- Manage the progress and efficiency of services for clients to achieve business targets & report to BOD as requirements.
- Other related tasks as BOD’s requirements.
