Ninja Van tuyển dụng Customer Service Planning Executive

• Compiling, consolidating, analyzing, and reporting data of all channels (CS, SS, KS, SSM)
• Monitoring and analyzing customer insights and CE’s reports for external and internal
• Providing actionable insights to management team
• Support for managing reports and CE’s dashboards for region and individual teams.
• Support for monitoring and evaluating CE performance.
• Handling other assigned tasks from Deputy Head and Manager.

Benefits:

• Competitive income compared to the market
• "Tet" bonus , Performance review from 1 - 4 months
• Paid social insurance based on full salary
• 12 days annual leave, 5 days sick leave (with full salary)
• Year End Party, annual Townhall Ceremony
• Annual company trip
• Attractive team-building activities, regular internal activities
• Provide laptop for employees

Training and developing:

• Participate in internal training courses: online/offline
• Opportunities to promote to higher positions: Senior Manager,...

Work environment & colleagues:

• Senior leaders are open-minded, respectful, and ready to facilitate personal growth
• Young and dynamic working environment
• The scope of work is large, the company has more than 6000 employees, the company has operations spreading to 63 provinces/cities thoughout the country.

• Bachelor Degree & above
• Proficiency in Excel & SQL; Fluency with data visualization tools is a plus
• Critical thinking, result-oriented & can-do attitude.
• Multi-tasking & time management.
• Strong verbal & written communication skill; Presentation skill
• Good at English